If you already contacted support at https://www.propersoft.net/howto/ and the issue cannot be resolved, or you ordered a wrong converter and then ordered a correct one, please follow the instructions below. Please wait seven business days (Monday-Friday) after your email was sent before sending in another request. Each time you send in a request, you reset yourself to the end of the support queue and response time is further delayed. If you change your mind, please submit a new request.
To receive your refund,
ProperSoft Inc. will only honor your refund if you send your refund request within 14 days of purchase or you opened a ticket within 14 days of purchase and it was not resolved.