We didn't completely solve the problem, but that was because the fault is almost certainly within Quicken. Many thanks to Sergiy for his prompt and helpful responses. Nick
Thank you very much
Your support team is very proactive, offering help even before it is requested. Good job!
Good understanding of the issues. It would be great to get the FAQ and his understanding before I bought the product. But very good quality post-sales support.
Very good. Quick and resolved problem.
Your response was extremely prompt!
YOUR SUPPORT IS JUST THE BEST..... EVER TIME I NEED, YOU TAKEN CARE MY PROBLEM VERY FAST AND GIVE THE SOLUTION . THANK YOU A 10.000 TIMES ..... YOU SOFTWARE IS THE BEST...!!!!!!!
Sergiy's response was almost immediate and extremely helpful!!!!!
Very Quick and accurate help.
Your response was rapid and just what I needed. Thanks.
Thank you for your prompt reply Mike Cowen
Quick reply. Thanks!
satisfied with the response not sure why my data is all missing including restore
very god service
Thanks so much for your help. You did a great job.
My question was answered in a very reasonable time but that was due that I did not get my registration code in a follow up email without requesting it.
yes it was fixed, thanks
Sergly, has spent a lot of valuable time with me in problem solving.
Thanks for the support
Great experience. Extremely helpful and didn't make me feel like an idiot for my stupid mistake! Thanks
While my issues are not yet resolved, I did report my problems on a weekend and did hear back from Sergiy. I am confident we will get this issue resolved.
Thanks.. It was really a quick and satisfying response. Creates enough trust to head towards purchasing. Hope this will be maintained.
Support wa excellent; unfortunately, I have to stay with Quic 2002 in English; wheras the EXCEL format is French, therefore, no QIF importation is possible . Tks again
The answer worked! Thanks!
Excellent and clear support as I am a not-technical user!!
Great, very prompt response Sergiy !
Responsive and helpful on a Sunday afternoon. Highly satisfied.
answer came right away and fixed the problem. couldn't ask for more.
No comment, I just made a suggestion.
Your response was quick and helpful, though I was confused as to why the qif2qfx would not work and the fixmyqif did was strange. Im saving the money so I can pay for the license but wanted to say that this program works easily and accurately Thanks
perfect and worked great . Thanks buddy.
Excellent, direct and on-point responses. Sehe ich im Hintergrund Ihr Bild, das Fernsehtum Berlin?
I bought the wrong software, sent an email and refund was quickly given, communication was fast, Thanks!
the explanation I received was much much better than the on line help.
answer helped to settle the problem. Thanks
Though the issue is still in the process of being resolved, I'm quite satisfied with the way we are being assisted. There is continuity in the investigation and I appreciate that we are being assisted by personnel(/s) who are focused on our issue. Thanks.
Hi Sergiy, Your consideration exceeds what could be expected. I am truly grateful. All has progressed swiftly, without a hitch. It is also a pleasure to see my countryman succeeding. May you enjoy excellent fortune in this enterprse.
Tech support was fast & instructions worked.
I am waiting for Quicken 2012, but afraisd it could be ine German !! So, back to step 1...
thanks for the quick reply and the fix (which worked)
Very responsive customer service. Thank you!
Thanks for working with me. I hope you can use the advice i provided on fixing this so other customers who have similar needs won't have problems in the future.
My request was attended to promptly and to my satisfaction. I am very impressed and pleased with your service.
quick response. Thanks!
Excellent. You even sensed my problem before I described it. Thanks a lot
Excellent. Very responsive and accurate.
Hi Sergiy, it is working fine now. Your support has been very good. Regards
Very prompt response. Thank you.
Great timely service. Solved the problem right away. So I didn't have to waste anytime on downloading. And the new version ran smoothly.
They got back to my question quickly, although we had a misunderstanding I profited much from contacting them and the help email they sent me.
Speedy, focussed and the same person dealing with the problem. Excepttional.
I have contacted Sergiy three time and I have always been given a quick response. Every contact has been very clear and work to solve my problems. Thank you
Very satisfied. All questions were answered very promptly and I learned something about the program that will help me. By the way will your budget program be compatible with Windows 8? Jim Smith
Thank you it's a big help for me..
Response was prompt and helpful.
Thanks! It works as expected now. Great support.
Prompt and accurate service
Thank you, I think I am learning to use the new software.
Fast response which confirms support for ProperSoft products
Quick response. Correct suggestions. Very good.
Many Thanks George
And I bought the product this morning. Thank you very much.
It was quick and painless. Sergiy was extremely helpful in resolving my issue.
Yes I'm aware I could change the date format in the created CSV file on the dates that failed to output correctly, but I believe all dates shown after conversion should all be at least in the same format, which I totally understand may not be my preferred choice. Having said that, no problem with your customer service. In my opinion it's your software that needs some tweaking.
Propmt and accurate
Great job. Always seem to get a fast response from ProperSoft
Excellent Quality Service
very well and prompt reply, it was help indeed, thanks
I thought the response time was very good but the response itself was somewhat terse. Maybe this because my query seemed to be facile!
Service is excellent. Looking forward for an app version for iOS and Android devices.
ONCE everything was clarrified, the correction was made to a mapping option and immediately fixed the problem. Just wish I could have communicated via the phone. It would have saved several worthless email.
Surprised and delighted at quick turnaround - got my data taken care of.
Thank you so much for the prompt reply of my concerns. Your CSR has prompt and courteous service!
Great support. Answered all my questions wihtin a day. I purchased the products and am very happy .
I was delighted to get such a quick and efficient support. Bravo regards Gerard
Perfec two years ago i try whit another tool about, but was only in english but whit your tools we have spanish maybe only we need to change some words to local people but i say before in ACCPAC the only option is the OFX and all my client will love this product.
Very, very pleased with the support that I received! Thanks so much for the help!
Sergiy was awesome! Quick to respond and addressed all my issues! 10 out of 10.
The responses was quick and satisfactory. Thanks for resolving the issue.
appreciated the explaination of issue, hopeful that team can figure out a method to fix a gap native to the file structure.
Incredibly responsive and effective support. Thank you!
Well don - thanks
Sergiy is, like last time, swift and efficient.
I was extremely impressed with how fast and professional Sergiy is in supporting. Teddy
Thanks for being so proactive in reaching out!
Your efforts were given without limit. However the problem remained un-resolved. The same outcome, followed every attempt suggested. Simply put. Intuit Wins. I will just buy a new version of Quickbooks. Sincerely, Cary
Appreciate you pointing out I had downloaded the wrong file!
respoinse was prompot and thorough. In fact, I did ourchae a license and ther program is great.