Please find your original order confirmation or order fulfillment email and look for the link "Manage your orders/subscriptions", click it and follow the instructions to update your subscription payment details.
If your subscription has already been canceled, please place a new order on the purchase page.
If you have issues with the converter related to an actual converter, for example:
Please email support@propersoft.net with details about the issue. ProperSoft will try to help you and resolve the issue, and if it is too much work for both sides, you will get your order refunded.
If it is a simple issue to resolve (in most cases, it is), you will get your transactions imported, and no refund will be needed.
Please follow the instructions below if you contacted support, and the issue cannot be resolved.
Please wait five business days (Monday through Friday) after your email was sent before sending another request. If you change your mind about a refund, please let us know by sending a new request.
To receive your refund,
ProperSoft Inc. follows its refund policy. Request a refund by contacting us directly.