Mapping and or Categories suddenly gone

I have been using CSV2QBO for months and have loved it.  However, today all of a sudden it doesn't want to work.

When I grab the csv file nothing happens.  A box pops up that says CSV Mapper and all of the categories are set to "do not use".  If you click on any of them to change you have no other choses but "do not use".

Can you tell me what happened and how to fix?
asked Mar 4, 2014 by Becky

1 Answer

Hello Becky,

Close the mapping dialog, try to select "Clear custom mapping" first from the mapping dropdown list, and them map again. If it does not work, please contact with your CSV file.
answered Mar 4, 2014 by sergiy
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