How to manage my subscription/membership?

You manage your subscription on the Customer page.

Sign in

1. Go to the Customer page.
2. Enter the email address you used for your order and click Send code.
3. Enter the 6-digit code from the email (it works for 15 minutes) and click Sign in. If no email arrives, check your spam folder.

The page lists your subscriptions, licenses and orders. For each subscription it shows the price, the start date and the next renewal date.

Cancel a subscription

1. Under Subscriptions, click Cancel subscription below the subscription.
2. Choose why you are canceling (it helps us improve ProperConvert) and click Yes, cancel my subscription.
3. The page confirms the request. Please allow one business day for it to be processed; meanwhile the subscription shows Cancellation pending.

You can also send a cancellation request to support@propersoft.net from the email address you used for your order.

Before you cancel

Your subscription keeps the converter up to date with current accounting software and with the file formats banks use, and it includes support. If you need help with a conversion, or have questions about your files or your accounting software, contact us.

Are you upgrading QuickBooks or another accounting app? Ask us how ProperConvert works with the new version. And if you would like more from ProperConvert, let us know: we will share what we know about the constantly changing state of things.